CRIVONEX Money Back Guarantee Policy

At CRIVONEX, customer satisfaction is our utmost priority. We are committed to providing exceptional products and services. If for any reason you are not completely satisfied with your purchase, our Money Back Guarantee policy allows you to seek a refund under the following terms and conditions:

Eligibility Criteria

• Requests for refunds must be made within 30 days from the date of purchase.
• The product must be unused and in the same condition that you received it.
• Original packaging, including any accessories, manuals, and documentation, must be intact.

Non-Refundable Items

Certain items are exempt from being returned. These include:

• Gift cards
• Downloadable software products
• Health and personal care items

Process for Returning Items

1. To initiate a return, please contact our Customer Service team at [email protected] with your order details.
2. Upon receiving your request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your package.
3. Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

Refund Processing

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account. If you have not received your refund within this timeframe, please contact us at [email protected].

Exchange Policy

If you wish to exchange an item, please follow the return process and place a new order for the replacement item. Availability of stock is subject to change and not guaranteed.

For further inquiries, please do not hesitate to contact CRIVONEX Customer Support at +1 (800) 555-0199.